Penelitian ini membahas tentang pengaruh kualitas pelayanan administrasi terhadap kepuasan mahasiswa di Fakultas Ilmu Pendidikan Universitas Negeri Jakarta. Penelitian ini bertujuan untuk mengetahui ada atau tidak adanya pengaruh kualitas pelayanan administrasi terhadap kepuasan mahasiswa di Fakultas Ilmu Pendidikan Universitas Negeri Jakarta. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei kepada mahasiswa. Pengumpulan data untuk variabel kualitas pelayanan administrasi dan kepuasan mahasiswa menggunakan kuesioner. Teknik analisis data yang digunakan untuk menguji hipotesis adalah analisis linier sederhana dan koefisien determinasi, yang dengan terlebih dahulu dilakukan uji prasyarat yang meliputi uji normalitas, uji signifikansi regresi, dan uji linieritas. Dari hasil hipotesis diperoleh t-hitung sebesar 17,600 dan t-tabel sebesar 1,662 yang artinya t-hitung lebih besar dari t-tabel. Hasil penelitian ini dapat disimpulkan bahwa terdapat pengaruh yang positif antara kualitas pelayanan administrasi terhadap kepuasan mahasiswa di Fakultas Ilmu Pendidikan Universitas Negeri Jakarta

This study aims to analyze the planning, implementation and evaluation related to the training of industrial relations mediators batch 98 at the Center for Manpower Human Resource Development. This study uses a descriptive method with a qualitative approach. Data collection techniques include observation, documentation studies, and interviews. Data validity check techniques include credibility, transferability, dependability, and confirmability tests. Data analysis techniques include data reduction, data presentation, conclusion drawing and data verification. The results of this study show that the planning stage starts from the analysis of training needs, the preparation of programs and curriculum, and the determination of widyaiswara. The implementation stage includes online and offline learning, assignments and exams, then the final seminar of the training. The evaluation stage starts from making training evaluation instruments including participant evaluation, widyaiswara, training implementation, coaches, mentors, testers, after all data is collected, the evaluation field makes a report on the training results

Loyalitas pelanggan menjadi tantangan penting dalam layanan transportasi publik karena tingginya mobilitas masyarakat tidak selalu diikuti oleh penggunaan layanan secara berkelanjutan. Penelitian ini bertujuan menganalisis pengaruh kualitas layanan, fasilitas, dan persepsi harga terhadap loyalitas pelanggan melalui kepuasan pelanggan pada pengguna Kereta Api Commuter Line Jabodetabek. Penelitian menggunakan pendekatan kuantitatif dengan desain explanatory research terhadap 110 responden yang dipilih menggunakan purposive sampling. Data dikumpulkan melalui kuesioner online dan dianalisis menggunakan Partial Least Squares Structural Equation Modeling (PLS-SEM) dengan SmartPLS 4. Hasil penelitian menunjukkan bahwa kualitas layanan berpengaruh positif dan signifikan terhadap loyalitas pelanggan dan kepuasan pelanggan. Sebaliknya, fasilitas dan persepsi harga tidak berpengaruh langsung terhadap loyalitas pelanggan, tetapi berpengaruh signifikan terhadap kepuasan pelanggan. Kepuasan pelanggan juga terbukti memediasi pengaruh kualitas layanan, fasilitas, dan persepsi harga terhadap loyalitas pelanggan. Model penelitian menunjukkan kemampuan penjelasan yang kuat terhadap loyalitas pelanggan (R² = 0,844). Secara teoritis, penelitian ini menegaskan peran kepuasan pelanggan sebagai mekanisme utama pembentuk loyalitas pelanggan pada transportasi publik. Secara praktis, peningkatan loyalitas pelanggan perlu difokuskan pada kualitas layanan yang mampu menciptakan kepuasan pelanggan secara berkelanjutan.

This research examines the influence of agile leadership on teachers’ work motivation in senior high schools. The study is grounded in the increasing demands of educational transformation in the digital era, which require adaptive and responsive leadership to support teachers’ performance. A quantitative approach with a correlational design was employed, involving 150 teachers selected using quota sampling. Data were collected through Likert-scale questionnaires measuring agile leadership and work motivation. The analysis used simple linear regression. The results indicate that agile leadership has a positive and significant effect on teachers’ work motivation. These findings suggest that adaptive, flexible, and collaborative leadership can foster a supportive work environment and enhance teachers’ motivation. This research highlights the importance of implementing agile leadership in educational settings to strengthen teachers’ engagement and effectiveness in responding to ongoing changes.

Globalization has intensified intercultural interactions; however, previous studies have predominantly treated culture as a determinant of behavior without comprehensively examining the underlying conceptual mechanisms. This study aims to analyze and synthesize the role of culture in shaping identity, behavior, and social interactions within multicultural societies. A Systematic Literature Review (SLR) was conducted using the PRISMA framework, with literature retrieved from Google Scholar and ScienceDirect covering the period from 2021 to 2026. Of the 259 articles initially identified, 10 met the inclusion criteria and were selected for analysis. The findings reveal that culture operates through three primary mechanisms: value internalization, identity construction, and the regulation of social interactions, all of which are further influenced by structural factors. This study proposes a multidimensional conceptual framework that elucidates the role of culture in shaping identity and social interaction. These findings advance the understanding of culture as an active system that continuously influences social dynamics within multicultural societies.